Terms & Conditions
​
Terms and Conditions
​
OVERVIEW
The terms “we,” “us,” and “our” refer to Bonita Salon. The term “Site” refers to www.bonitamarinadelrey.com. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.
​
The term “Service” is defined as hair consults, color, haircuts, hair styling, and esthetician services. The website may also sell digital and physical products.
​
Use of Bonita Salon, including all materials presented herein and all online services provided by Bonita Salon, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.
​
​
Bookings
Bonita Salon has established a reputation for assisting clients in achieving the look and style of their dreams through personalized consultations, delivering high-quality products, and exceptional service within an aesthetically pleasing, and relaxing environment. By booking an appointment, clients are agreeing to the following terms and conditions:
Published or quoted service fees are provided as a general guide and cannot be guaranteed without consultation in the salon.
Clients should be prepared to share detailed information and photos of the desired look/style they wish to achieve during consultations so stylists can make recommendations for the type of services required to achieve that look/style.
After salon services have been delivered, no refunds will be offered if clients change their mind about the look/style they said they wanted to achieve during the consultation.
If a client is dissatisfied with the service they received, reasonable efforts will be made to make adjustments.
Any and all adjustments will be determined on an individual basis at the sole discretion of management and require the involvement of the client as well as the stylist.
Bonita Salon is not responsible for any adverse reactions caused by any packaged food, and/or beverages clients consume at the salon.
Clients are encouraged to arrive 15 minutes early so they will have ample opportunity to rest and relax prior to their appointment.
Cancellations
CANCELLATION POLICY
Your appointments are very important to all Bonita Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hour notices for appointment changes and for cancellations. All our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.
Cancellations or reservation changes made at least one business day in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated. Cancellations made with less than 24 hours’ notice will be subject to a charge of 50% of the service fee. No-show reservations are subject to a cancellation fee of 100% of the service appointment.
​
​
Service Guarantee
Bonita Salon rarely, if ever, offers refunds for completed services. Clients who change their mind about the look/style they want to achieve and/or desire additional services will be charged for those services.
If clients are dissatisfied, Bonita Salon will make reasonable efforts to make adjustments at no cost to the client under the following conditions:
​
The client must notify the salon about the issue within 3 days of the date the service was originally performed.
The client’s request for an adjustment is not due to the fact that they simply changed their mind about the look/style, and/or service that they wanted.
Clients must make an appointment to return to the salon within 7 days of the date the service was performed.
All service adjustments must be approved by the Salon owner.
​
Please note:
Failure to return to the salon for an adjustment within 7 days of the date the original service was performed will effectively nullify the service guarantee.
Any attempt by the client or others to "fix" the issue will effectively nullify the service guarantee.
​
Thank you for your understanding; we look forward to seeing you in the salon again soon!
​
​
​
Service Disclaimer
Bonita Salon endeavors to consult with each and every client prior to or during scheduled appointments and strives to take every precaution to ensure the safety and best possible outcomes for clients.
​
-
Hair color and hair lighteners, along with other chemicals that may be used on hair, skin, and nails, can cause adverse reactions when other types of chemical or metal agents may be present. Whilst the strictest guidelines are adhered to in regard to color, lighteners, and chemicals, Bonita Salon may not be able to anticipate every possible outcome.
-
It is impractical to obtain a thorough assessment of every possible circumstance that could result in undesirable outcomes. If clients do not know or do not disclose the types of chemical or metal agents that may have been used on their hair, skin, or nails, a number of undesirable outcomes are possible ranging from hair breakage, chemical burns and undesired color results. When in doubt, it is wise to err on the side of caution.
-
Bonita Salon management strives to hire the best and brightest stylists who are as dedicated as we are in providing outstanding Eco-conscious products and services to our clients as well as their families, and friends. Our staff is trained to do their very best to ensure that our clients have a positive experience each and every time they visit our salon.
-
While Bonita Salon staff are experienced, knowledgeable, and competent, unexpected, and/or unwanted outcomes can occur. To minimize the chances of an undesirable outcome, clients are encouraged to share certain types of personal information with our stylists such as:
Exposure to toxic chemicals such as chlorine
Exposure to natural hair color products such as henna
Exposure to any substances, or products that could possibly affect their hair, skin, or nails
Lifestyle changes such as diet, exercise, sleep, supplements, medications, etc
​
​
​
Children in the Salon
While Bonita Salon does not prohibit clients from bringing children along on their appointments, should clients do so, management wishes to inform them:
-
To ensure their safety and protection, it is imperative that clients keep a close eye on any children they bring to the salon the entire time they are there.
-
Items such as scissors, hot tongs, hot irons, chemicals and other items can be especially dangerous and harmful to children.
-
Clients are encouraged to bring along something for their children to do, as long as these items do not disturb or distract members of the staff, or other clients.
-
Clients who bring children along on their appointments are responsible for their behavior as well as any injuries or property damage.
​
​
CHANGED TERMS
We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.
​
LIMITATION OF LIABILITY
YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, Bonita Salon IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF E LO BEAUTY INCORPORATED HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL Bonita Salon’s CUMULATIVE LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF THE SERVICE YOU HAVE PURCHASED FROM Bonita Salon, AND IF NO PURCHASE HAS BEEN MADE BY YOU Bonita Salon CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED $1.
​
THIRD PARTY RESOURCES
​
The Site and the Service contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Bonita Salon. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
​
INDEMNIFICATION
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
​
EFFECT OF HEADINGS
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
​
ENTIRE AGREEMENT; WAIVER
This Agreement constitutes the entire agreement between you and Bonita Salon pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by Bonita Salon shall be deemed, or shall constitute a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Bonita Salon.
​
RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
​
SEVERABILITY
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or a court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
​
ASSIGNMENT
These Terms and Conditions bind and ensure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sublicensable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.
​
NOTICES
All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows: info@bonitamarinadelrey.com.
​